eBay inadvertently suspended an unspecified variety of customers on December third. The platform has since acknowledged the difficulty, noting that customers who have been by chance suspended have obtained a notification to allow them to resolve the difficulty.
Customers throughout social media started reporting that they’ve been suspended from eBay on Friday, regardless of not knowingly breaking any guidelines on the platform. An entire Reddit thread on r/ebay is devoted to the difficulty, and though the unique submit has since been deleted, dozens of different customers have added their very own experiences to the thread. One user describes their very own account of the scenario, a lot of which is echoed by different feedback:
Suspended tonight with no likelihood of attraction, did an internet chat and the lady simply instructed me it wouldn’t be mentioned after which minimize me off. Member since 1999, 100% optimistic, haven’t offered something for years, no disputes, have purchased 5 small objects over the past month with no points.
Other users declare that eBay canceled their bids on merchandise that they’ve already bought and obtained, a few of which have been “Buy It Now” objects, which customers should purchase outright. As for the justification for these bans, users say they bought an electronic mail from the corporate saying that they put “the eBay community at risk.” Some users allege that after they contacted eBay’s customer support about it, their bans have been upheld, and no additional info was given to them.
Yesterday, a small variety of eBay accounts have been inadvertently suspended. The problem is resolved & any customers who have to take motion have been notified. If you happen to nonetheless need assistance, please DM your title, electronic mail & zip so we are able to test it out. ~Beca https://t.co/KlP3BGeZjr
— Ask eBay (@AskeBay) December 4, 2021
Exterior of Reddit, users across Twitter additionally complained of the seemingly random suspensions that happened on the third. The subsequent day, eBay responded to a few of the stories, noting that customers can DM the @AskeBay Twitter account with their info to kind out the difficulty.
“On December 3rd, a small number of eBay accounts were inadvertently suspended,” stated eBay spokesperson Trina Somera in an announcement to The Verge. “The issue has been resolved and any users who need to take action have been notified. We regret any concern this may have caused.”
Though eBay has acknowledged the difficulty, we nonetheless don’t know what number of customers have been by chance suspended, in addition to why this occurred. Nonetheless, we are able to speculate that the mass suspensions may’ve been attributable to some type of error with eBay’s algorithm.