Roku says it’s working to repair points that customers have been reporting following its 10.5 software program replace. TechCrunch reported the problems earlier on Monday, citing posts on Reddit and Roku forums the place customers mentioned that apps like HBO Max, ESPN, Disney Plus, and extra wouldn’t permit them to look at any video content material after updating the OS on their sensible TVs.
In response to Roku, “certain older Roku TV models or older Roku Ultra players” are affected by the problematic replace. In a post on its forum, the corporate instructs customers with Roku Extremely fashions 4660, 4661, 4662, or 4670, and customers with a Roku TV mannequin 7XXX to manually verify for a software program replace, and tells homeowners of different units to subscribe to the thread for future particulars.
System replace acquired you down? We’re conscious of a small set of customers on older Roku TVs or Roku Extremely who’re experiencing points after the OS 10.5 launch and are working rapidly to resolve. See our realtime updates right here: https://t.co/fZYqfsgNBS
— Roku Help (@RokuSupport) November 22, 2021
TechCrunch says Roku has been having customers roll again their OS to a earlier model on a case-by-case foundation, after the consumer contacts help with details about their units. Whereas at least one Reddit user has reported seeing a immediate to “upgrade” from 10.5 to 10.0, Roku doesn’t point out that it’ll be extensively providing a downgrade in its posts on Twitter or its forums.
Whereas Roku customers have additionally reported points with streaming utilizing the YouTube TV app, that exact problem doesn’t look like restricted to only one platform — Android Police reports that YouTube TV customers have been having points throughout nearly each system, from streaming packing containers like Apple TVs, Amazon Hearth sticks, and even Google’s personal Chromecasts, to consoles and sensible TVs (although it notes that iOS and Android customers appear unaffected). YouTube’s help staff initially said that it was engaged on a repair for the difficulty on Roku units, however later said that the corporate was trying into the difficulty on different units as properly.
Sorry to listen to in regards to the bother – we have seen comparable stories of YouTube TV freezing intermittently, and our staff is trying into the difficulty. Thoughts sharing what system (mannequin) you are utilizing, and if that is occurring to all applications? Admire your persistence within the meantime.
— TeamYouTube (@TeamYouTube) November 22, 2021
Whereas it’s actually odd that the 2 points look like occurring on the identical time, they don’t appear to be associated provided that YouTube TV customers are seeing freezes no matter system. Fortunately, each firms look like engaged on ironing out the issues. Roku is actively updating its help submit with directions to verify for updates, and Android Police notes that YouTube TV is getting fewer outage stories on DownDetector.com.
Whereas the repair for Roku customers could remedy their issues with Netflix, Hulu, and different streaming companies, their YouTube TV troubles will not be over — Roku and Google are actively feuding over the YouTube TV not being accessible on the platform’s retailer, and Google has threatened to cease distributing its common YouTube app on Rokus as properly come December.