Slack seems to be having points for some individuals, with experiences coming in of customers who can’t connect with the service, obtain errors when attempting to ship messages, and may’t even access Slack’s website. The problem doesn’t seem to have an effect on everybody, and Slack hasn’t gone so far as calling it an outage on its status page. The variations in experiences pointed to a doable routing concern or the much more possible perpetrator, DNS (it’s all the time DNS).

At 3:50PM ET, Slack confirmed what we suspected and what others had already figured out — it was DNS.

A few of my co-workers have had points immediately, whereas it’s working fantastic for others (together with, sadly, me). It’s unclear how widespread the problems are — DownDetector only shows a thousand or so reports.

The corporate says it’s engaged on a repair for the problem, however the incident report page says it’s been ongoing since round 12:30PM ET, or 9:30AM PT.

For those who’re nonetheless having hassle connecting, then both you or your ISP might must flush your cached DNS data. One technique to get linked in case your ISP’s data hasn’t been up to date is to make use of alternate DNS servers, like Google’s ( 8.8.8.8 and eight.8.4.4) or Cloudflare.

We’re conscious of connectivity points associated to DNS which might be impacting a small subset of customers. This concern was brought on by our personal change and never associated to any third-party DNS software program and companies. To be able to resolve this sooner, your ISP (Web Service Supplier) might want to flush their DNS file for slack.com. Please attain out to your networking workforce to offer them with this data.

We count on all clients’ connectivity points to be resolved throughout the subsequent 24 hours. We all know how essential it’s for individuals to remain linked and we apologize for this disruption.

If all that fails, possibly it’s the universe telling you to take a stroll or cook dinner your self one thing good. When the chat app finally comes again, it’ll most likely accomplish that in a little bit of a wave — you may simply inform your boss that it got here again slightly later for you and that you simply had been actually attempting to message them about that draft, sincere.

Replace September thirtieth, 4:18PM ET: Added DNS outage data and doable fixes.

LEAVE A REPLY

Please enter your comment!
Please enter your name here